HOW TECHNOLOGY AND INNOVATION HAVE SHAPED THE COURIER SERVICES
There is no denying the central role that courier services play in the seamless operation of various economic activities. Courier services aren’t just an intermediary for a particular sector or business, but they serve an essential part in the functioning of the entire global economy. The use of courier services has increased phenomenally over the last few years and keeps on rising. The boom of e-commerce channels has further fueled the usage of courier services. The number of packages that were delivered globally by courier companies in the year 2018 was 87 billion, a sharp increase of 10.8% from the previous year. The United States holds the record for generating the highest revenue from shipping packages, somewhere close to $119 billion. A survey conducted in America for understanding the attributes sought after by customers in courier service revealed that speed of delivery is the most vital factor while opting for courier services. 61% of the respondents want fast delivery, a...