Courier services and technology during the Covid-19 crisis
The global coronavirus crisis is causing significant disruption to businesses and industries around the world, including courier services. Courier services are a significant global business, with combined annual revenue of over $300 billion, with more than 580,000 courier firms worldwide employing more than four million people. Also, the coronavirus crisis means that the courier network is under higher pressure than ever before, with retailers around the world briefly closing down their brick and mortar stores, forcing the shoppers to buy online. Services such as DHL USA and FedEx USA have issued multiple safety guidelines for their employees and customers as they continue to operate nationwide, around the clock. All courier businesses are influenced by this digital age and rely on technology, and during these unparalleled times, this dependence becomes much more significant. Besides services such as courier management systems to book and monitor services, process data, etc....